Shipping & Returns

Shipping Policy   

WORLDWIDE SHIPPING

We are glad to bring our customers great value and service. That’s why we provide good and fast shipping.

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SHIPPING TIME

Shipping time varies by location. These are our estimates:

Location *Estimated Shipping Time​

• UK: 1 - 3 Business days

• Rest of the world: 7 - 15 Business days

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*This doesn’t include our 1 - 2 day processing time.

 

At Gexo Store, we strive to provide efficient and reliable shipping services to ensure that your orders reach you in a timely manner. Please read the following shipping policy carefully to understand how we handle shipments:

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• Shipping Methods and Carriers: We employ a variety of shipping methods and carriers to deliver your orders swiftly and securely. During busy periods or peak seasons, we may utilize multiple delivery companies such as DPD, Amazon, FedEx, DHL, Royal Mail, Parcelforce, and others to expedite the shipping process and ensure timely delivery of your packages.

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• Shipping Rates: Shipping rates are calculated based on various factors including the weight of the package, the destination address, and the selected shipping method. You can view the applicable shipping rates during the checkout process before confirming your order.

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• Shipping Address Accuracy: It is the responsibility of the customer to ensure that the shipping address provided during checkout is accurate and complete. We cannot be held responsible for delays or non-delivery due to incorrect address information provided by the customer.

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•  Shipping Delays: While we make every effort to ensure prompt delivery of your orders, please note that shipping delays may occur due to unforeseen circumstances such as inclement weather, natural disasters, or high volume periods. We appreciate your patience and understanding during such times.

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• Policy Updates: We reserve the right to update or modify our shipping policy at any time without prior notice. Please review this policy periodically for any changes or updates.

 

By placing an order with Gexo Store, you agree to abide by the terms and conditions outlined in this shipping policy. Thank you for choosing us for your shopping needs!

 

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TRACKING INFORMATION

You will receive an email with a tracking number once your order is shipped.

MY TRACKING SAYS “NO INFORMATION AVAILABLE AT THE MOMENT”.
For some shipping companies, it takes 1-7 business days for the tracking information to update on the system. If your order was placed more than 7 business days ago and there is still no information on your tracking number, please contact us.

Can I cancel my order?
Yes we can cancel your order but it has to be as soon as possible because we ship items quickly. Once your order has shipped it will be too late to cancel. 

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LOST/MISSING PACKAGES

GeXo Store is not liable if the incorrect address is placed during the checkout process. Please make sure that your billing and shipping address is correct before processing your order. Once orders are delivered to the address given, we are no longer responsible for the order. If we have made an error we will fully take responsibility of the original order that was made for you at no charge.

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WHAT ABOUT CUSTOMS?

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For all international orders outside UK., we are not responsible for any customs fees once we have shipped the items. When purchasing our products, you consent that one or more of your packages may be shipped to you and you may receive a custom fee when they arrive in your country.